Help

Short answers about the planner. Email support@trimload.com for anything else — a person answers within 2 business days.

• Units and weightHow TrimLoad reads cm, mm and inches, weight per box or for the whole line, gross or net, and why a density warning appears.
• Stacking rules“Keep upright”, “Don't stack on top”, “Max weight on top”, “Max layers” and “Floor only” — what each rule does to the plan.
• Door check and clearanceWhy a box that fits inside can still be left out: the door is smaller than the inside. How clearance and “not checked” work.
• Why fewer fit than CBM ÷ 67A spreadsheet divides your CBM by the container volume. Real boxes leave gaps — here is why the plan needs more.
• Reefer loading: load line, T-floor, open floorHow TrimLoad keeps the cold air moving in a reefer: cargo under the red load line and 12 cm under the roof, inside the T-floor, open floor covered — with the carrier sources.
• Share links and expiryWho can open a share link, how long it works, what the loader sees and what happens offline.
• RefundsPro and Team: 7 days, no questions. Pass: 7 days if nothing was exported. How to ask and how long it takes.
• What we storeWhat stays on your device, what goes to our server when you download a PDF, share or save, and how long we keep it.